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Enhance the relationship between your organisation and its employees

Happy employees are good employees. Here are some ways to build better relationships within your business

Written by Christine Sutton| Published  - 08/05/2023 09/08/2023


What are successful employee relations?

Successful employee relations are essential for creating a positive and productive workplace. This includes fostering an open dialogue between employers and employees, setting clear expectations, offering opportunities to build skillset through training programmes, fairly resolving any issues or conflicts that arise in the working environment while also recognizing exemplary performance with rewards - all within a safe and respectful work space!

When employee relations are strong, everyone benefits! Satisfied employees provide drive and engagement that contribute to higher productivity levels. Plus, it creates a positive company culture with lower turnover rates which ultimately leads to organisational success.



Ask Christine - our HR expert


We provide invaluable support to help you maximize your team's potential. Our onboarding services ensure new employees feel welcomed, while our training and development opportunities are designed to build their skill sets for ongoing success in their roles. Additionally, we work with managers on performance evaluation processes so they can nurture employee growth and improvement effectively. Finally, our compensation & benefits expertise grants peace of mind that all staff members receive fair pay along with the right level of benefit coverage tailored specifically to them!

Our HR expert Christine can play a vital role in supporting the success of your company by offering a wide range of services that will lessen the stress and responsibility for your company.

Some ways that an HR expert can help your company include:

  1. Growing your team: we can support the onboarding process to help new employees adjust to their roles and the company culture.

  2. Employee development: we can provide guidance on training and development opportunities, helping employees build the skills and knowledge they need to succeed in their roles.

  3. Performance management: we can help your company develop performance review processes and provide support to managers in evaluating and improving employee performance.

  4. Compensation and benefits: we can assist with developing and managing compensation and benefit programs, ensuring that employees are fairly compensated and have access to the benefits they need.

  5. Employee relations: we can help manage employee relations, addressing any issues or concerns that may arise and working to create a positive work environment.

By leveraging the expertise of Christine, our HR expert, companies can effectively support the growth and development of their employees, which can contribute to overall business success.

If you want to speak with Christine or any member of our HR team, just add your details here:


How do I communicate with employees?

Maintaining good relations with your employees starts with effective communication. Here are a few tips to help ensure that you’re communicating clearly, openly and encouraging feedback from them: be clear in the language used when speaking; keep all team members up-to-date on any organisational changes or challenges happening within the business; open up conversations for ideas, opinions and concerns - showing an appreciation of their input will go a long way!

To ensure that all employees receive essential information, it's important to use a variety of communication methods and adjust content according to each team or employee. Take the time to create relevant messaging in multiple channels such as email, meetings, updates and company announcements while respecting cultural differences throughout your diverse workforce.

How do I provide clear expectations and guidelines for job performance?

Make sure your employees are successful in their roles by setting SMART goals and providing a clear job description that outlines the specific tasks and responsibilities of each role. This way, everybody is on the same page about what needs to be accomplished for both individual success as well as organisational growth!

Clear expectations and guidelines for employees to perform better

Ensure your team has the knowledge and resources they need to be successful with training, access to information, and support from colleagues. Strengthen employees' understanding of their performance by giving ongoing positive or constructive feedback. Create policies that clearly define expectations for behaviour, job performance and conduct - this will create a conducive environment where people can thrive in their roles!

Here are some steps you can take to provide clear expectations and guidelines for job performance:

  1. Clearly communicate job responsibilities: Provide a clear and detailed job description that outlines the specific tasks and responsibilities of the role.

  2. Set specific, measurable, achievable, relevant, and time-bound (SMART) goals: Help employees understand what success looks like in their role by setting specific and achievable goals.

  3. Provide resources and support: Give employees the tools and resources they need to succeed, such as training, access to information, and support from colleagues and managers.

  4. Offer regular feedback: Provide ongoing feedback on job performance, both positive and constructive, to help employees understand how they are doing and where they can improve.

  5. Establish clear policies and procedures: Develop policies and procedures that outline expectations for behavior, performance, and conduct, and make sure that all employees are aware of these guidelines.

By following these steps, you can help employees understand what is expected of them and how they can succeed in their roles, which can improve job performance and contribute to a positive work environment.


What type of training and professional development should be provided to employees?

Investing in training and professional development programs is a great way to empower employees, develop their skillset and help them further excel within the Organisation. Options include on-the-job training which allows staff members to learn new things while carrying out daily tasks, in addition to formal coursework or certifications relevant for each particular job role as well as mentorship; where more experienced professionals can provide guidance throughout an employee's journey.

Organisations can provide employees with invaluable learning experiences such as job shadowing and conference attendance. Doing so gives individuals the chance to observe, network, and stay on top of trends in their industry – all while developing skills that will help them reach new heights in their careers!

By offering a variety of training and development opportunities, organisations can help employees stay up to date on industry developments and build the skills and knowledge needed to succeed in their roles.


How should you deal with employee feedback and concerns?

Having open channels of communication is essential for effective management and strong organisational relationships. By encouraging employees to share their feedback and concerns, you can foster a safe openly communicative culture that promotes understanding and collaboration - setting the foundation for creating practical solutions together. Take some time out to actively listen when someone brings up an issue or concern, avoiding becoming defensive in order to gain insights into the problem from different angles which will help towards finding successful outcomes going forward.

Creating a positive workplace begins with addressing employee concerns. To cultivate the trust needed for meaningful feedback, it is important to make sure you follow up promptly and transparently on any complaints or issues that arise. Additionally, offering thoughtful solutions which are fair to all can help ensure employees feel valued and heard in their opinions - leading to improved relationships between employers and staff alike!

What are the best ways to recognise and reward employees?

There are many different ways to recognize and reward employees for their contributions and achievements.

Reward and recognise employees

Celebrating your team's success with recognition and rewards is essential to building a positive work culture. Verbal, written and awards/recognition programs are great ways to show gratitude for employees' efforts. A simple “thank you” or public acknowledgment can mean the world - and sending personalized notes or emails expressing appreciation serves as an unforgettable reminder of their importance within the organization! Establishing formal award program initiatives is also powerful in recognizing specific people's achievements - be it employee-of-the month celebrations, nominating teams for achievement awards or honouring individual accomplishments.

Recognizing and rewarding employees is key to maintaining an engaged, motivated workforce. Having a mix of rewards can be the best approach - promotions lead to career development while financial incentives let your team know their efforts are being appreciated. Together these strategies will help create positive reinforcement for continued excellent work!

How do you provide a safe inclusive work environment?

Creating a safe, inclusive workplace is key to the success of any company. That's why it's important to have established policies and procedures that encourage respect amongst all employees – no matter their identity or background. Additionally, making sure your team understands the importance of diversity and inclusion can help foster an environment where everyone feels like they belong!

Creating a safe and inclusive workplace is essential to ensuring employees feel valued, respected, and secure in their roles. To accomplish this goal, employers should provide comprehensive training on topics such as harassment prevention; promoting diversity & inclusion; bystander intervention strategies – helping empower staff with the tools necessary for building a more positive work environment. Open communication also fosters collaboration across teams allowing all voices to be heard while reinforcing that complaints of any type related to safety or inclusion will always taken seriously & promptly addressed accordingly.

By following these steps, organizations can create a safe, inclusive work environment that supports the well-being and productivity of all employees.


Author - Christine Sutton (Head of HR, Nathan Trust)

Christine (she/her) is an expert people professional with a wealth of experience across multiple sectors. She holds a BSc Hons in Applied Psychology, a Masters in Organisational Psychology is a Chartered Fellow of the CIPD, and is currently undertaking a Professional Doctorate in Organisational Psychology at Birkbeck, University of London. She spent several years in the financial services sector in Ireland supporting senior leadership across several jurisdictions working on local and global initiatives.

Christine works with clients across the UK, Ireland, and Isle of Man and has built up a strong consultancy business working with organisations to champion a people-first agenda. Christine is accredited in several psychometric tools for use in personal, team and leadership coaching and development as well as recruitment and selection processes.